We are committed to providing 100% satisfactory service. If you are unsatisfied with your order, we gladly accept refund or exchange for most items in condition.

The following situations are covered by Exchange Policy.

• • Funyee is responsible for replacement cost.
• • If the items are chipping, items are broken, please contact us immediately via e-mails and you will receive either a refund of your purchase or an exchange. (We will only exchange the item(s) for the same product, or for item(s) equal or lesser value.)
• • You received the wrong order or product(s)
• • If you receive the product which is damaged or defective or broken during transportation, or the crystal is dropped,etc.

The following situations are covered Exchange Policy. (Customers is responsible for return shipping and replacement cost)

• • You selected the wrong product(s) or size.
• • Personal reasons such as change of mind, change of personal taste, or you do not see the detailed description, etc.

The following situations are not covered by Exchange Policy.

• • The product is damaged by long-term exposure to corrosive liquids or chemicals, such as bathing, swimming, sea water, hot springs, etc.
• • The product is damaged due to incorrect use or incorrect maintenance.
• • Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.

Refund and exchange process

• • To request an exchange, please contact our customer service before arranging return. We will not accept return before contacting our customer service. Please contact our customer service team via customerservice@funyee.info, submit order information, describe the problem, and provide clear relevant photos. One of our customer services will follow up with you via email with instructions within 3 working days.
• • We will further the above content and arrange the return and exchange task.
• • Return address (Please contact customer service for the return address).
• • For exchange, please keep the returned item in original condition, we will reschedule the shipment within 2 days of receiving the returned item and update the tracking number after the replacement is dispatched.
• • Please make sure you provide us the tracking number and receipt after you return.

Refunds

• • For refund, it will be returned in the original form of payment, which will be processed by the Bank, and we would notice you via email once the payment is processed. The refund usually will be returned to your account within 7 working days. If refund is not completed within the timeframe, please contact us via email customerservice@funyee.info, we will help to solve it out.

For further information, you can contact our Marketing Department on:
Email: marketing@funyee.info

Note: Please contact our customer service first for any return application. Any return or exchange without prior application will not be accepted.